FAQs
We would be happy to issue Return, Refunds or Replacements within 7 days of order delivery for the following cases: Wrong Item Delivered, Transport Related Damage, Ordered Item Unavailable or Order Undeliverable.
To be eligible for it, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
For issues like rashes, stomach upset, headache, flavour like/dislike, flavour difference from one brand to other etc. products would not be applicable for return. Please consult your doctor before buying the product
Any damage/defect which is not covered under the manufacturer’s warranty.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
Note: Freebie items are strictly non-returnable, non-refundable, and non-replaceable.
We are happy to inform you that at SuppleMax.in
we do not have any 3rd party sellers. We directly source our products from
the authorized company distributors / importers. This means that 100% of the
products listed on our website are fulfilled directly by us from our own
warehouse.
Since all the products are fulfilled
& delivered by SuppleMax.com, and we are the official, authorised and
certified distributors/sellers of all the brands that we sell, there is no
possibility of you receiving a fake product.
• Authenticity check can be done by directly contacting the brand customer care via phone or email and sharing product images/batch numbers
• You can verify the Hologram of the authorized importer on each product supplied by us
• Many companies have their official websites where you can put the required details like the Unique Product Code and verify the product authenticity
• You can also contact the importer directly and share product images / batch numbers and get your product verified. Their contact details will be available on the product label
• We can also help you by following up with the company on your behalf and looping you in on every mail. You can contact us here
Click here to learn more about authenticity of the products available at SuppleMax.in.
We usually keep the latest batches of all stocks here as we receive new stocks on a regular basis from most brands/ official importers, so you should not worry about receiving a near expiry product.
For products that have more than 18 months of shelf life, 4 months or less remaining is considered as “near expiry” and for products that have 12 months to 18 months of shelf life, 2 months or less remaining is considered as “near expiry”.
We may occasionally sell products that are close to expiry on special offers or in “clearance sale” section, however, the expiry date will be clearly mentioned in such cases if the product is “near expiry”.
In rare cases of transport damage,
• If you receive the carton box damaged/tampered, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
• For all claims related to receiving a damaged product, you will have to share an unboxing video and the issue. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.
• If you have paid using a prepaid method for payment then we will reverse the payment in the same account that you paid from.
• In case of Cash or Bank Deposits as modes of payment, we will ask you for your bank details and transfer the money digitally.
We issue refunds within 3 business days on our end post-approval of the refund. Your bank can take up to 7 business days to process and reflect it once initiated on our end.
In rare cases of transport damage,
• If you found the carton box damaged/tampered, please reject it at delivery (including prepaid orders) and contact us and we will resolve the matter.
• For all claims related to receiving a damaged product, kindly share an unboxing video and the issue details via mail. We may not be able to entertain claims of a damaged product being received without a video proof at the time of unboxing.
• You can directly cancel an order that has been recently placed by navigating to My Account > Orders
• If the order status has got processed further then it's not possible to directly cancel it. We suggest you to contact us.
• If the order has already been dispatched then it may not be possible to cancel it. You can reject it at the time of delivery, and we will issue a refund once the product reaches back to us in case of prepaid orders.
You should check the MRP sticker, batch number, expiry date, importer’s sticker, and Packaging and Nutritional Facts before opening any product
Disclaimer: The information contained in this Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through this Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with SuppleMax.in) for diagnosing or treating a health problem or disease, or prescribing any supplement or medication. You should read carefully all product packaging prior to use.